Cancellation rights | Jamoona.com
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Cancellation rights

Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day, 

-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

In order to exercise your revocation right, you must inform us (Buddha Gourmet Foods GmbH, Am Winkelgraben 1a, 64584 Biebesheim, Telephone number: +49 (0) 6258 130 410 0, E-Mail address: info@jamoona.com) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

Important addition:
The right of withdrawal according to § 312 g para. 2 BGB does not apply, as far as the parties have not agreed otherwise, for contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded. We ship fresh fruits and vegetables – that's hard enough! Unfortunately, we have no influence on transport damages.
The customer can submit justified complaints within 24 hours after receiving the delivery by sending corresponding photos of the defective goods via email to info@jamoona.com."


In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation
 

Special notes on the right of withdrawal for mangoes 
Due to the very short shelf life of mangoes, we only assume liability for the quality of the mangoes within 24 hours after delivery. You are obligated to immediately check the mangoes for their quality upon receipt and report any defects within 24 hours of receipt by email to info@jamoona.com, including appropriate photos of the affected goods. After this period, no claims can be made due to the natural condition and rapid perishability of mangoes.


If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us or Buddha Gourmet Foods GmbH, Am Winkelgraben 1a, 64584 Biebesheim immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.

You bear the direct costs of returning the goods. The cost is estimated at a maximum of around EUR 7.99.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts

 

  • -for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
  • -for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
  • -for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
  • -for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
  • -Additionally, the revocation right does not apply to the purchase of items categorized under "SAVE FOOD" which are offered at a discount due to a mentioned expiry date. These are products sold with a reduction in price to encourage quick sale before they reach their expiry date, acknowledging their limited shelf life and the aim to reduce food waste. As such, returns of these items are not accepted once the purchase is completed, in consideration of their imminent use-by dates and the nature of the discount offered.

The revocation right expires prematurely in case of contracts

  • -for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
  • -for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
  • -for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.

 

 


 

Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

- To Buddha Gourmet Foods GmbH, Am Winkelgraben 1a, 64584 Biebesheim, Email address: info@jamoona.com :

- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following  products (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date

(*) Cross out the incorrect option.