Shipping & payment information
Shipping within 🇩🇪Germany, 🇦🇹Austria & 🇳🇱Netherlands
Dispatch time 2-3 working days
| Shipping costs: |
Below 39€ |
Over 39€ |
| Germany |
3.99€ |
FREE |
| Austria & Netherlands |
5.99€ |
FREE |
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Shipping within 🇫🇷France & 🇮🇹Italy
Dispatch time 2-4 working days
| Shipping costs: |
Below 59€ |
Over 59€ |
| France |
8.99€ |
FREE |
| Italy |
8.99€ |
FREE |
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Shipping rest of Europe
Shipping time within Europe is 3-7 working days after receipt of payment
| Shipping costs per country |
Below 49€ |
49.01€ to 100€ |
Over 100€ |
Over 200€ |
| Belgium, Luxemburg, Denmark, Poland, Monaco, Czech Republic |
12.99€ |
17.99€ |
19.99€ |
22.99€ |
Croatia, Portugal,
Andorra, Hungary, Ireland, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City |
15.99€ |
21.99€ |
25.99€ |
27.99€ |
|
Cyprus, Greece, Latvia, Lithuania, Rumania, Bulgaria, Estonia, Finland, Malta |
17.99€ |
23.99€ |
27.99€ |
34.99€ |
Questions and Answers
The status of my package is shown as delivered - but I have not received it.
If your package has been delivered according to the tracking link, but has not arrived, it is
best to contact DHL immediately.
Sometimes there is an error here and the problem is quickly resolved. If this is not the
case, we advise you to initiate a research assignment.
So the package is officially reported missing. You can then send us these documents.
We help you to get your package quickly.
How do I track my order?
To track your parcel, you can easily look in your user account under "my orders"
As soon as your package is on its way, you will receive the tracking link via email.
I am missing products
If you received an incomplete delivery, we are very sorry.
First of all, check if you can find two tracking links in your account. We may have sent the
products in two packages.
If you can only find one tracking link for your order and you still have items missing,
please answer the following questions via email:
What products are missing?
What is your order number?
You are not at home at the time of delivery? Then the following happens (only
applies to orders within Germany):
1. DHL will try to deliver your package to your neighbor. Please note that the neighbor
may not be your direct neighbor, but someone in the same building or someone in the
same block who can be reached easily.
2. If your neighbor is not present to accept the parcel, it will be taken to your local DHL
office and a note will be left in your mailbox. You need a valid ID to pick up your
package.
Your order stays in the parcel shop for a week before it is returned to us. Please note: If
your order is returned to us because you haven't picked it up within a week or because
you accidentally provided an incorrect address, we will have to charge you a return
shipping cost.
package.
Your order stays in the parcel shop for a week before it is returned to us. Please note: If
your order is returned to us because you haven't picked it up within a week or because
you accidentally provided an incorrect address, we will have to charge you a return
shipping cost.
Accepted Payment options
- Prepayment via transfer
- Payment via PayPal
- Payment via PayPal Express
- Payment via PayPal Plus (credit card, direct debit, invoice)
- Payment via Sofortüberweisung/Klarna (immediate transfer)
- Payment via Stripe Amex/Mastercard/Visa (immediate transfer)
In case of questions, please feel free to contact us.