FAQ FROZEN | Jamoona.com


How does Jamoona ensure that my items arrive frozen?
We're excited to announce that we now offer delivery of frozen items! To ensure the optimal temperature and quality of these products, we deliver them in special cooling packages called "thermobox" which includes dry ice. For your safety, please refrain from handling the dry ice with your bare hands, as it can be extremely cold.

How much do I have to pay for the special cooling packaging?
A small one-time cooling packaging cost of €3.99 is applied per order containing frozen items. This is to ensure the quality and freshness of your frozen products.

Is the €3.99 cooling packaging cost included in the €39 minimum for free shipping?
No, the €3.99 cooling packaging cost is not counted towards the €39 order minimum for free shipping. It is a separate fee specifically for orders containing frozen items to ensure their optimal temperature upon arrival.

What if I order multiple frozen items, do I need to pay €3.99 for each item?
No, the €3.99 cooling packaging cost is a one-time fee applied per order, not per item. Whether you order one or multiple frozen items, you'll only pay this fee once per order.

Where does Jamoona ship frozen items?
We are currently able to ship frozen items to Germany. We're constantly working on expanding our delivery areas, so stay tuned for updates.

How does Jamoona guarantee the quality of my frozen items during delivery?
We prioritize the packing and handling of your order to ensure a quick processing time. Additionally, we offer a 100% Frozen quality guarantee - your items are protected and kept at an optimal temperature in our special cooling packaging.

What are my rights for returning frozen items?
In general, under German law, perishable goods like frozen food are not typically eligible for return or cancellation once they've been dispatched. However, if you receive a defective or incorrect item, please get in touch with our customer service team immediately. We value your satisfaction and will work diligently to address any issues with your order. Please note that this information is subject to our terms and conditions.